Doha Qatar
Posted 3 days ago
IT Manager – Job Overview
Quantum Switch is a leading provider of enterprise-grade datacenter solutions, cloud connectivity, and managed infrastructure services to organizations worldwide. With multiple state-of-the-art facilities and a commitment to reliability, security, and sustainability, we enable our clients to focus on their core business while we manage their critical IT infrastructure.
We are seeking an experienced, hands-on IT Manager to lead our distributed IT team members worldwide while based in Qatar. The ideal candidate will be responsible for overseeing all aspects of our IT systems and infrastructure, ensuring maximum uptime, optimal performance, and adherence to industry best practices and compliance standards. This senior management role will drive technological innovation while maintaining the highest levels of service quality and operational efficiency.
IT Manager – Key Responsibilities
Strategic Leadership
- Develop and implement the strategic IT roadmap for datacenter operations, aligned with business objectives
- Lead technological innovation initiatives to enhance service offerings and internal efficiencies
- Collaborate with executive leadership to define and achieve organizational goals
- Manage capital and operational budgets for IT infrastructure and operations
Datacenter Operations Management
- Ensure 24/7/365 availability of mission-critical facilities and enterprise systems with 99.999% uptime
- Oversee International on-premise and cloud-based data and IP networks, as well as physical security/access control systems
- Implement and maintain disaster recovery and business continuity strategies
- Direct capacity planning initiatives to meet current and future client demands
- Optimize resource utilization and operational costs across all facilities
Team Leadership
- Lead, mentor, and develop a team of IT professionals, including systems administrators, network administrators, and support staff
- Establish clear performance metrics and accountability frameworks
- Foster a culture of continuous improvement/training and technical excellence
- Coordinate with cross-functional teams, including sales, client services, and facilities management
Technology & Security
- Maintain robust cybersecurity protocols, procedures, and compliance with industry standards (ISO 27001, SOC 2)
- Oversee the implementation of new technologies and systems to enhance reliability and performance
- Direct network architecture design and implementation to ensure scalability, performance and resilience
- Manage vendor relationships and technology partnerships
Client Success
- Ensure delivery of service level agreements (SLAs) to clients
- Develop technical solutions to meet complex client requirements as required
- Collaborate with sales and account management teams on client retention and expansion opportunities
- Provide technical expertise during client consultations and issue resolution
IT Manager – Qualifications & Skills
Required Experience & Education
- Bachelor’s degree in Computer Science, Information Technology, or related field
- 10+ years of progressive IT experience with at least 3 years in datacenter operations
- 5+ years in IT leadership positions managing teams of 10+ professionals
- Experience with cloud platforms and hybrid IT solutions
- Strong understanding of network architecture, security frameworks, and infrastructure management
- Experience with developing, maintaining, documenting and updating ISO 27001:2022
Technical Knowledge
- Working knowledge of datacenter infrastructure components (power systems, cooling, cabling, racks)
- Proficiency with network technologies (routing, switching, VLAN, DNS, Firewalls, VPN)
- Working knowledge of datacenter building management systems
- Working knowledge of Microsoft Azure E5 and Google Enterprise platforms
- Understanding of cloud service models (IaaS, PaaS, SaaS) and major providers (AWS, Azure, GCP)
- Knowledge of IT service management frameworks (ITIL)
- Understanding of compliance frameworks relevant to data centres
Leadership & Professional Skills
- Exceptional problem-solving abilities and technical hands-on troubleshooting skills
- Strong leadership presence with the ability to influence and drive consensus
- Excellent project management capabilities
- Outstanding written and verbal communication skills
- Proven ability to translate technical concepts for non-technical stakeholders
- Strategic thinking with attention to operational details
- Experience in budget planning and financial management
Certifications (one or more preferred)
- ITIL Certification
- Certified Information Systems Security Professional (CISSP)
- Cisco Certified Network Professional (CCNP) or Cisco Certified Internetwork Expert (CCIE)
Working Conditions
- Primary location at our Qatar facility, with regular visits to the datacenter facilities
- On-call availability for critical incidents and emergencies
- Potential for travel for work, training and conferences
- Fast-paced environment requiring adaptability and quick decision-making
*Please note contact from recruitment agencies will not be considered.
Job Features
| Job Category | Careers |
| Location | Doha, Qatar |
| Reporting To: | Chief Information Officer |
